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FAQs

 

We would be very happy to respond to any question that you may have. For your conveneince, some commonly asked questions are answered below.

What hours does Perth After Hours Medical Service Operates?

Monday to Friday6:00pm to 8:00am (the following morning), Saturdays from 12:00pm noon to midnight, and 24 hours on Sundays & Public Holidays.

Does PAHMS service my suburb?

You can check the name of your suburb in the Areas Served section of our website. Alternatively you can call us at 1300 000 DOC (1300 000 362) or (08) 63801328 to check our coverage status. We are sorry if we are currently not serving your area. Please rest assured that we are working very hard to expand our service to cover majority of suburbs in Perth.

How much does it cost to use this home visiting Doctor service?

If you hold a valid Medicare or Veteran’s Affairs card there are NO OUT OF POCKET expenses as you will be 100% Bulk Billed.

All other patients who DO NOT hold a Medicare / Veteran’s Affairs card will be required to pay a home visit fee of $ 180.00 by CASH at the completion of the consult. Visitors and temporary visa holders may be able to claim some part of payment through their insurance companies.

What if my regular GP is not registered with PAHMS?

We DO NOT require your regular GP to register with us for you to use our service. At the end of each consult on the following day, we will send the consult details to your regular GP for ongoing care and followup.

When will the doctor attend me?

We aim to attend patients as soon as practically possible. Our doctors will call the patient for a phone triage and will also inform the patient of an approximate time when they will be attended. Sometimes due to number of patients and long travel distances, there may be some delays. Our doctors and call centre will keep patients informed in this case. If at any time you feel your condition has deteriorated, please call our call centre again so that we can advise you of appropriate action to take.

How do you treat my personal information?

PAHMS complies with Commonwealth Privacy Act (1988) and Privacy Amendment 2000 (Private Sector), being an organization by the Act that collects and stores personal information.

Are your Doctors well qualified and competent?

Doctors working for PAHMS are registered with Australian Health Practitioners Regulatory Agency (AHPRA), and go through regular training and professional development activities. Their placement is assessed and approved by Department of Health and Ageing before they are able to start working for our service.

Our team of Doctors is supervised by Medical Directors for quality control ensuring best patient outcome. They also carry regular clinical audits & provide ongoing clinical governance. Medical Directors at PAHMS supervise the placement and daily clinical encounter of our Doctors with patients and are always available for any expert advice.


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1300 000 362 (1300 000 DOC)

(08) 6380 1328

Bulk-Billed After-Hours Doctor Home Visits
In The Comfort Of Your Own Home.