We would be very happy to respond to any question that you may have. For your conveneince, some commonly asked questions are answered below.
Monday to Friday : 6:00pm to 8:00am (the following morning), Saturdays from 12:00pm noon to midnight, and 24 hours on Sundays & Public Holidays.
To check if a suburb is serviced by PAHMS, please check the name of suburb in the Areas Served section of our website. Alternatively please call us at 1300 000 DOC (1300 000 362) or (08) 63801328 to check our coverage status.
If you hold a valid Medicare or Veteran’s Affairs card there are NO OUT OF POCKET expenses as you will be 100% Bulk Billed.
All other patients who DO NOT hold a Medicare / Veteran’s Affairs card will be required to pay a home visit fee of $ 180.00 by CASH at the completion of the consult. Visitors and temporary visa holders may be able to claim some part of payment through their insurance companies.
Even though it is recommended that a GP is registered with us in order for us to serve their patients, however patients can still call us directly if their GP is not registered with us, or if they don’t have a regular GP. In case a patient does not have a regular GP, we are able to refer them to their nearest GP to ensure a continuity of care. At the end of each consult on the following day, we will send the consult details to your regular GP for ongoing care and followup.
We aim to attend patients as soon as practically possible. Our doctors will call the patient for a phone triage and will also inform the patient of an approximate time when they will be attended. Sometimes due to number of patients and long travel distances, there may be some delays. Our doctors and call centre will keep patients informed in this case. If at any time you feel your condition has deteriorated, please call our call centre again so that we can advise you of appropriate action to take.
PAHMS complies with Commonwealth Privacy Act (1988) and Privacy Amendment 2000 (Private Sector), being an organization by the Act that collects and stores personal information.
Doctors working for PAHMS are registered with Australian Health Practitioners Regulatory Agency (AHPRA), and go through regular training and professional development activities. Their placement is assessed and approved by Department of Health and Ageing before they are able to start working for our service.
Our team of Doctors is supervised by Medical Directors for quality control ensuring best patient outcome. They also carry regular clinical audits & provide ongoing clinical governance. Medical Directors at PAHMS supervise the placement and daily clinical encounter of our Doctors with patients and are always available for any expert advice.